Shipping Policy
Thank you for shopping with Wawata Skincare! We are committed to delivering your order quickly, safely, and affordably. Please review our shipping policy below for details on delivery times, costs, and regions we serve.
Domestic Shipping (New Zealand)
We proudly ship to 16 of 17 regions across New Zealand.
| Region | Shipping Rate |
|---|---|
| Auckland | $6.00 |
| North Island | $10.00 |
| South Island | $15.00 |
| Orders over $120 (Nationwide) | FREE |
- Free Nationwide Delivery: Enjoy free shipping on all orders over $120 NZD.
- Orders are processed within 1-2 business days and typically delivered within 2-5 business days, depending on your location.
International Shipping
We offer international shipping to select countries and regions. Shipping rates are calculated based on destination and order weight.
Australia
| Weight | Shipping Rate |
|---|---|
| 0kg – 1kg | $20.00 |
| 1kg – 2kg | $30.00 |
Hong Kong (China)
| Weight | Shipping Rate |
|---|---|
| 0kg – 1kg | $10.00 |
| 1kg – 2kg | $20.00 |
| 2kg – 3kg | $30.00 |
Asia (Japan, Singapore, Taiwan, and more)
| Weight | Shipping Rate |
|---|---|
| 0kg – 1kg | $35.00 |
| 1kg – 2kg | $60.00 |
| 2kg – 3kg | $85.00 |
Order Processing & Delivery Times
- Processing Time: Orders are processed within 1-2 business days.
-
Delivery Time:
- New Zealand: 2-5 business days
- Australia & Asia: 7-14 business days
- Hong Kong: 7-14 business days
- Please note that delivery times may vary due to customs, public holidays, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient and are not included in our shipping rates. Please check with your local customs office for more information.
Questions?
If you have any questions about shipping, delivery times, or your order status, please contact us at hello@wawataskincare.co.nz. We’re here to help!
Thank you for choosing Wawata Skincare. We appreciate your support!