FAQs

1. What is Wawata Skincare?

Wawata Skincare is a New Zealand–based brand offering 100% natural, vegan, and cruelty-free skincare products made for sensitive and delicate skin. Our products are lovingly crafted in Aotearoa using safe botanicals and gentle formulations.

2. Where Do You Ship To?

We ship throughout New Zealand and selected international regions.

  1. New Zealand: Free delivery on orders over NZ$100.
  2. International shipping rates vary by destination and weight.
  3. Orders are processed within 1–2 business days.
  4. Delivery times depend on location and may take longer due to customs or public holidays.

3. How Do I Track My Order?

Once your order is shipped, you will receive a tracking number via email so you can follow your package from dispatch to delivery.

4. What Payment Methods Are Accepted?

We accept all major payment options:

  1. Visa
  2. Mastercard
  3. American Express
  4. Google Pay
  5. Apple Pay
  6. Shop Pay
  7. PayPal
    These payments are processed securely by SSL-encrypted gateways to protect your information.

5. What Is Your Return & Refund Policy?

We want you to be happy with every purchase. If your product arrives damaged or incorrect, please contact us immediately at:
Email: hello@wawataskincare.co.nz
Phone: +64 9 2801573
Provide your order number and details of the issue, and we will help you with the return or exchange process.

6. Are Your Products Safe?

Yes. All products are:
✔ Natural, vegan, and cruelty-free
✔ Free from parabens, synthetic fragrances, and harsh chemicals
✔ Carefully formulated for sensitive skin
We recommend doing a patch test before full use, especially for known sensitivities.

7. Do I Need an Account to Shop?

Creating an account is optional. You can checkout as a guest, but registered accounts help you:

  1. Track orders faster
  2. Save your details for future purchases
  3. Get easier access to order history

8. How Do I Contact Wawata Skincare?

If you have further questions, need assistance, or want help with returns and orders:
📧 Email: hello@wawataskincare.co.nz
📞 Phone: +64 9 2801573
📍 Address: 7 Tarndale Grove, Rosedale, Auckland 0632, New Zealand